Synivis

Data Deletion

Students can permanently delete their Synivis identity and associated data from within the app or submit a verified external request.

Availability and age requirement

Synivis is currently available only through participating high schools and is intended for students age 13 or older. Participating schools must not provide Synivis access to a student under age 13 without first coordinating with Praxobyte.

Delete student data in the app

  1. Open Synivis and click Student.
  2. If the student dashboard is not active, enter your recovery code to restore access.
  3. Scroll to and expand Account and Data.
  4. Select Delete Synivis Data.
  5. Review the permanent-deletion warning.
  6. Enter the current recovery code and confirm deletion.
Deletion is permanent. After deletion, the Support ID and recovery code cannot be used to restore the student space.

Information deleted

A verified student deletion removes the active student identity and associated Synivis records, including:

  • the student internal identifier and Support ID
  • the protected recovery code record and temporary restore tokens
  • class memberships and teacher-only student labels
  • assignment status, completion activity, streaks, and saved-later items
  • student-targeted shoutout associations
  • student push-notification tokens and device records
  • analytics records linked to the student identity or Support ID

Classroom content created for the class as a whole, such as assignments, announcements, exams, resources, and class-wide shoutouts, belongs to the participating classroom context and is not deleted merely because one student deletes a student identity.

Request deletion outside the app

A student, parent or guardian, eligible student, or authorized school representative may initiate an external deletion request through the Praxobyte contact form.

In the message, include:

  • the request concerns Synivis data deletion
  • the requester's relationship to the student
  • the student Support ID
  • the participating school and class
  • a safe way for Praxobyte to complete verification

Do not include the student's recovery code in the initial contact-form message. Praxobyte may request additional information through a verified support exchange to confirm authority and prevent unauthorized deletion.

Teacher account deletion

Teacher identities are provisioned and managed through participating schools or Synivis administration rather than created independently in the app. Teachers seeking deletion should contact their school administrator or submit a request through the Praxobyte contact form.

Teacher-created classroom content may need to be preserved, reassigned, or retained at the direction of the participating school. Praxobyte will distinguish between removal of the teacher's access and treatment of shared classroom records.

Limited retention

Limited information may remain temporarily in routine backups or security logs, or may be retained when reasonably necessary for security, fraud prevention, legal compliance, dispute resolution, or legal claims. Limited security logs used to prevent fraud, abuse, or unauthorized access may be retained when they cannot reasonably be linked to the deleted Synivis identity.

Verified requests are processed within a reasonable period consistent with applicable law and the time needed to confirm that the request is authorized.